Shipping policy

 

Shipping time

Within Cairo & Giza: 3-5 working days

Other Governorates: 5-7 working days

Shipping times are subject to change between seasons and sales, and may differ slightly based on the destination.

 

Shipping Cost

Shipping costs vary by destination and are computed at checkout. 

NOTE: Please ensure that the address and phone number you supply at checkout are accurate and valid. The courier will make three attempts to reach you before returning the order to us. We cannot be held responsible for delayed or unsuccessful deliveries due to inaccurate details.

 

When your order arrives

You are welcome to open and review your order with the courier present. If the item is incorrect or the size does not fit, return the entire order and pay only the shipping cost.

**The order cannot be partially accepted. It is either received or returned in full.

You have 14 days after delivery to seek a refund or exchange, or to notify us if anything is missing or damaged. Email us at info@maisondoyenne.com.